Shipping policy

Courier Type

All our products are shipped via the best couriers in the country.

Shipping costs for Italy:

Purchases up to €70.00 – €8.20, shipping via Poste Italiane, BRT, and DHL.

We can ship to a Fermopoint or BRT Parcel Shop. Choose your preferred location here: https://www.mybrt.it/it/mybrt/parcel-shops and include it in the shipping address and/or in the notes/comments on the checkout page.

Shipping is FREE for purchases of €70.00 or more (select "free shipping" during the order confirmation process). Shipping via BRT.

We ship 3 days a week, on Mondays, Tuesdays, and Thursdays. We ship within 1-3 business days of ordering, barring unforeseen circumstances beyond our control. Willingness. Since the courier collects the goods from our warehouse, delivery takes 24-48 hours throughout Italy (working days). Deliveries to Sicily, Sardinia, Calabria, and the Minor Islands may take an additional day.

The tracking code is sent by email on the same day as shipping and will be visible on the courier's website late in the evening or the following morning.

The goods travel at the recipient's risk. In the event of theft or loss of the package, no refund will be issued.

PLEASE NOTE: You will receive an email from the courier notifying you of delivery. Couriers do not call to notify you of delivery; they only call in exceptional cases, and this is at the driver's discretion. It is beyond our control to require the courier to notify you by phone regarding delivery.

All couriers send an email notifying you of the delivery date and an approximate time.

From the email, you can change the delivery date, have the package delivered to a neighbor, or have it delivered to a pickup point near your home, which can be a gas station or a store. You can pick it up at your convenience, but no later than three business days after delivery.

Pickup points can be gas stations, tobacconists, or shops, and you can pick up your package during their opening hours.

Deliveries by couriers are managed independently by the couriers themselves, and we cannot influence them.

With BRT's new Fermopoint service, you can choose, when ordering, to have your package delivered to one of the available pickup points (BRT-Fermopoint) near your home (this can be a tobacconist, a shop, or a gas station), and pick it up at your convenience during the store's opening hours.

NB: Please do not leave shipping-related comments in the "Notes and Comments" form on the order confirmation page, as they will not be taken into account. The "notes-comments" box is for communicating with us, not for sending delivery instructions. Deliveries at certain times (for example, "morning delivery") and deliveries by appointment are unfortunately no longer available. They have been replaced by the Flex Delivery service described above.

If an incorrect address is provided or an address where there is no one available to collect the package, and the package is placed on "Hold" by the courier and/or returned to the sender, we will notify you by email and you will have 3 business days to collect the package from the courier's office or the nearest collection point. If the package is not collected within 3 days, you will be charged storage and return shipping costs.
Storage costs are €6.00 for opening the case, plus €2.50 per day for the storage period. The cost of reshipping the package is €9.00. The package will be held by the courier or Hircus Filati until these costs are paid.

The standard delivery procedure for couriers is as follows:
1. You will receive an email from the courier (BRT, DHL) on the same day the package is handed over to the courier, notifying you of the delivery.
2. The courier will arrive to deliver on the agreed-upon date. If no one is available, the courier will return the package to their premises, leaving a notice in your mailbox or on your doorbell.
3. If no one is available on the first attempt, the courier will attempt delivery again the following day. If no one is available, the courier will leave a notice and return the package to their premises, where it will be placed in storage.
4. At that point, you will be responsible for contacting the courier at their location to arrange a new delivery or to collect the package in person. If you do not contact the courier within 3 days, the package will be returned to the sender. If you have chosen to have the package delivered to a collection point, you will be responsible for picking it up as soon as possible.

Shipment Tracking

All our shipments within Italy 

Courier Type

All our products are shipped via the best couriers in the country.

Shipping costs for Italy:

Purchases up to €70.00 – €8.20, shipping via Poste Italiane, BRT, and DHL.

We can ship to a Fermopoint or BRT Parcel Shop. Choose your preferred location here: https://www.mybrt.it/it/mybrt/parcel-shops and include it in the shipping address and/or in the notes/comments on the checkout page.

Shipping is FREE for purchases of €70.00 or more (select "free shipping" during the order confirmation process). Shipping via BRT.

We ship 3 days a week, on Mondays, Tuesdays, and Thursdays. We ship within 1-3 business days of ordering, barring unforeseen circumstances beyond our control. Willingness. Since the courier collects the goods from our warehouse, delivery takes 24-48 hours throughout Italy (working days). Deliveries to Sicily, Sardinia, Calabria, and the Minor Islands may take an additional day.

The tracking code is sent by email on the same day as shipping and will be visible on the courier's website late in the evening or the following morning.

The goods travel at the recipient's risk. In the event of theft or loss of the package, no refund will be issued.

PLEASE NOTE: You will receive an email from the courier notifying you of delivery. Couriers do not call to notify you of delivery; they only call in exceptional cases, and this is at the driver's discretion. It is beyond our control to require the courier to notify you by phone regarding delivery.

All couriers send an email notifying you of the delivery date and an approximate time.

From the email, you can change the delivery date, have the package delivered to a neighbor, or have it delivered to a pickup point near your home, which can be a gas station or a store. You can pick it up at your convenience, but no later than three business days after delivery.

Pickup points can be gas stations, tobacconists, or shops, and you can pick up your package during their opening hours.

Deliveries by couriers are managed independently by the couriers themselves, and we cannot influence them.

With BRT's new Fermopoint service, you can choose, when ordering, to have your package delivered to one of the available pickup points (BRT-Fermopoint) near your home (this can be a tobacconist, a shop, or a gas station), and pick it up at your convenience during the store's opening hours.

NB: Please do not leave shipping-related comments in the "Notes and Comments" form on the order confirmation page, as they will not be taken into account. The "notes-comments" box is for communicating with us, not for sending delivery instructions. Deliveries at certain times (for example, "morning delivery") and deliveries by appointment are unfortunately no longer available. They have been replaced by the Flex Delivery service described above.

If an incorrect address is provided or an address where there is no one available to collect the package, and the package is placed on "Hold" by the courier and/or returned to the sender, we will notify you by email and you will have 3 business days to collect the package from the courier's office or the nearest collection point. If the package is not collected within 3 days, you will be charged storage and return shipping costs.
Storage costs are €6.00 for opening the case, plus €2.50 per day for the storage period. The cost of reshipping the package is €9.00. The package will be held by the courier or Hircus Filati until these costs are paid.

The standard delivery procedure for couriers is as follows:
1. You will receive an email from the courier (BRT, DHL) on the same day the package is handed over to the courier, notifying you of the delivery.
2. The courier will arrive to deliver on the agreed-upon date. If no one is available, the courier will return the package to their premises, leaving a notice in your mailbox or on your doorbell.
3. If no one is available on the first attempt, the courier will attempt delivery again the following day. If no one is available, the courier will leave a notice and return the package to their premises, where it will be placed in storage.
4. At that point, you will be responsible for contacting the courier at their location to arrange a new delivery or to collect the package in person. If you do not contact the courier within 3 days, the package will be returned to the sender. If you have chosen to have the package delivered to a collection point, you will be responsible for picking it up as soon as possible.

Shipment Tracking

All our shipments within Italy 

Courier Type

All our products are shipped via the best couriers in the country.

Shipping costs for Italy:

Purchases up to €70.00 – €8.20, shipping via Poste Italiane, BRT, and DHL.

We can ship to a Fermopoint or BRT Parcel Shop. Choose your preferred location here: https://www.mybrt.it/it/mybrt/parcel-shops and include it in the shipping address and/or in the notes/comments on the checkout page.

Shipping is FREE for purchases of €70.00 or more (select "free shipping" during the order confirmation process). Shipping via BRT.

We ship 3 days a week, on Mondays, Tuesdays, and Thursdays. We ship within 1-3 business days of ordering, barring unforeseen circumstances beyond our control. Willingness. Since the courier collects the goods from our warehouse, delivery takes 24-48 hours throughout Italy (working days). Deliveries to Sicily, Sardinia, Calabria, and the Minor Islands may take an additional day.

The tracking code is sent by email on the same day as shipping and will be visible on the courier's website late in the evening or the following morning.

The goods travel at the recipient's risk. In the event of theft or loss of the package, no refund will be issued.

PLEASE NOTE: You will receive an email from the courier notifying you of delivery. Couriers do not call to notify you of delivery; they only call in exceptional cases, and this is at the driver's discretion. It is beyond our control to require the courier to notify you by phone regarding delivery.

All couriers send an email notifying you of the delivery date and an approximate time.

From the email, you can change the delivery date, have the package delivered to a neighbor, or have it delivered to a pickup point near your home, which can be a gas station or a store. You can pick it up at your convenience, but no later than three business days after delivery.

Pickup points can be gas stations, tobacconists, or shops, and you can pick up your package during their opening hours.

Deliveries by couriers are managed independently by the couriers themselves, and we cannot influence them.

With BRT's new Fermopoint service, you can choose, when ordering, to have your package delivered to one of the available pickup points (BRT-Fermopoint) near your home (this can be a tobacconist, a shop, or a gas station), and pick it up at your convenience during the store's opening hours.

NB: Please do not leave shipping-related comments in the "Notes and Comments" form on the order confirmation page, as they will not be taken into account. The "notes-comments" box is for communicating with us, not for sending delivery instructions. Deliveries at certain times (for example, "morning delivery") and deliveries by appointment are unfortunately no longer available. They have been replaced by the Flex Delivery service described above.

If an incorrect address is provided or an address where there is no one available to collect the package, and the package is placed on "Hold" by the courier and/or returned to the sender, we will notify you by email and you will have 3 business days to collect the package from the courier's office or the nearest collection point. If the package is not collected within 3 days, you will be charged storage and return shipping costs.
Storage costs are €6.00 for opening the case, plus €2.50 per day for the storage period. The cost of reshipping the package is €9.00. The package will be held by the courier or Hircus Filati until these costs are paid.

The standard delivery procedure for couriers is as follows:
1. You will receive an email from the courier (BRT, DHL) on the same day the package is handed over to the courier, notifying you of the delivery.
2. The courier will arrive to deliver on the agreed-upon date. If no one is available, the courier will return the package to their premises, leaving a notice in your mailbox or on your doorbell.
3. If no one is available on the first attempt, the courier will attempt delivery again the following day. If no one is available, the courier will leave a notice and return the package to their premises, where it will be placed in storage.
4. At that point, you will be responsible for contacting the courier at their location to arrange a new delivery or to collect the package in person. If you do not contact the courier within 3 days, the package will be returned to the sender. If you have chosen to have the package delivered to a collection point, you will be responsible for picking it up as soon as possible.

Shipment Tracking

Italian shipments can be tracked to determine the status and location of the shipment. Deliveries will be made by our couriers throughout the day, at any time.

Special: Insured Shipping
Insured shipping must be expressly requested by the buyer before confirming the purchase of the item. It carries an additional shipping cost of €10.00.
The goods travel at the recipient's risk. In the event of theft or loss of the package, or if the buyer has not chosen to insure the package, no refund will be given.